Back to Associate Member Directory
Associate Member
Organization Overview
About EagleTrace:
EagleTrace is on a mission to make money movement safe for everyone.
We empower community banks with modern fraud, dispute, and AI enablement solutions that improve operational speed, accuracy, and customer experience.
Our platform and services combine deep industry expertise with both contextual and generative AI to guide fraud teams and customer-facing staff through critical moments. From real-time playbooks to AI strategy, EagleTrace helps institutions scale their operations, improve trust, and prepare for the future.
EagleTrace Products and Services:
1) AI and Transformation Enablement for Banks: Solution partner services to assess AI readiness, identify and prioritize practical use cases, evaluate AI solutions (buy/build/partner), and execute to completion. We help you move from ideas to execution with clarity and alignment.
2) Dispute Management Solution: A collaborative platform that simplifies chargeback and dispute workflows—especially for subscription fraud and first-party misuse—by guiding users through investigation, response preparation, and customer communication.
3) Online Portal, Content and Tools: Customer-facing fraud education, self-assessment tools, and scam prevention content to reduce risk across your community.
EagleTrace is on a mission to make money movement safe for everyone.
We empower community banks with modern fraud, dispute, and AI enablement solutions that improve operational speed, accuracy, and customer experience.
Our platform and services combine deep industry expertise with both contextual and generative AI to guide fraud teams and customer-facing staff through critical moments. From real-time playbooks to AI strategy, EagleTrace helps institutions scale their operations, improve trust, and prepare for the future.
EagleTrace Products and Services:
1) AI and Transformation Enablement for Banks: Solution partner services to assess AI readiness, identify and prioritize practical use cases, evaluate AI solutions (buy/build/partner), and execute to completion. We help you move from ideas to execution with clarity and alignment.
2) Dispute Management Solution: A collaborative platform that simplifies chargeback and dispute workflows—especially for subscription fraud and first-party misuse—by guiding users through investigation, response preparation, and customer communication.
3) Online Portal, Content and Tools: Customer-facing fraud education, self-assessment tools, and scam prevention content to reduce risk across your community.
Ilie Ardelean
CEO
Nate Castillo
VP of Sales
Associate Member
Categories
Fintechs/Digital Banking, Information Technology