How financial institutions build internal buy-in for artificial intelligence (AI)
Making the case for using AI at banks
Build buy-in by defining the business problem first, tailoring messages to each stakeholder group, emphasizing human oversight, and documenting governance, controls, and success metrics.
This article covers these key topics:
Tips for getting internal AI support
Inside financial institutions and other organizations, a major obstacle to innovation is often getting people with different responsibilities, incentives, and concerns to agree that the change is worth making.
Apple faced an alignment challenge while developing the first iPhone. Many inside and outside Apple questioned whether people would ever accept typing on a sheet of glass instead of a smartphone keyboard. Steve Jobs argued that a software keyboard could adapt to the user, whereas physical keys permanently constrained what the device could become. But turning that vision into a successful product required buy-in from engineers, carrier partners, software developers, and consumers. As a result, the touchscreen became the foundation for an entirely new generation of mobile computing.